Frequently Asked Questions
1) What tutoring plans do you have?
We offer three tutoring plans: a) Live one-to-one tutoring, b) Online Homework Help and c) Email Help.
a) Live one-on-one tutoring: The student interacts with the teacher using a digital writing pad, an electronic whiteboard and a headphone. The student and the teacher can work out homework problems on the whiteboard while simultaneously discussing via the headphone.
b) Homework Help: If you are struggling with certain mathematical concepts, we offer Live Help with which you can connect to one of our tutors for a 20 minute chat session. Using our Whiteboard software (which is free to download) our tutor will provide you with live one-on-one instruction. This type of help is available on pre-schedule basis. Call us toll free 1-800-622-1418 to arrange a session.
c) Email Help: If you are stuck on a problem, simply login and post the question. We will respond immediately (usually within 24 hours) with a full solution including tips so that you will be able to answer similar type problems on your own.
2) What grade levels do you tutor?
We can help all students in grades 4 through college.
3) How often does the Student meet with the Tutor?
Typically, the tutor meets with the student once or twice a week for one to two hours each session. Depending on whether the student has catch-up work, late assignments, motivational concerns, or learning challenges, the recommended frequency may be higher. Ultimately, the frequency is determined by the parents.
4) What if my chidd doesn’t like the tutor?
In our initial consultation, we will try to learn about your child’s personality and learning style. We will use that information to select a tutor we believe will be a good match both in skills and personality. Our tutors make every effort to develop a positive, constructive relationship with the student, but if you do not think the tutor is a good match, Click2Tutor will assign another tutor to work with your child.
5) Do you provide services to students with Special Needs or Learning Disabilities such as ADD, ADHD, Dyslexia or others?
Yes. Click2Tutor knows that children with learning disabilities have special needs when it comes to instruction. Many of our tutors have Special Education degrees, certification and/or experience working with the most common learning disabilities. Where appropriate, our tutors will be able to work with your school’s teachers and counselors on your child’s IEP (Individual Education Plan). We have tutors experienced in:
While private tutoring is not a silver bullet, it is almost invariably a positive component of an overall program to help your child achieve his or her full potential and overcome the special challenges he or she may face. Please contact us to discuss your child’s specific needs.
6) Can you provide tutors to families who home school their students?
Yes. Clcik2Tutor can be the perfect resource for parents who home school their children. Many parents are excellent teachers, but may not have expertise in every subject. Click2Tutor is ready to provide tutors who can fill in the gaps and provide support for home schooling parents. We can also help with curriculum choices and ACT/SAT prep.
7) Do you require long-term contracts?
No. At Click2Tutor we believe that once a student’s or family’s goals are accomplished our mission is complete. You won’t be bound by a long-term contract to continue with our tutoring service. We’ll be here for you if you need us again! And if you do, we know you’ll call us.
8) What about Summer tutoring? Fall break? Winter break? Spring break? Does Click2Tutor offer tutoring when school is out of session?
Yes. If your schedule allows, continuing with tutoring during school breaks can be very helpful getting your child caught up with or even ahead of their schoolwork.
During the summer break, having a tutor work with your child on subjects they have had difficulty with can start the next school year on the right foot. Research shows that continued instruction through the summer months can have a dramatic impact on academic performance. Ask about our Summer tutoring packages. As always, in home tutoring can be easily scheduled to accommodate vacation schedules and other summer activities.
9) What happens during the free consultation?
An experienced Click2Tutor Academic Director meets with you and your child to discuss the current challenges facing the student and other factors that may affect the student's potential achievement, as well as any questions or concerns you may have regarding the tutoring process. The free consultation is done via a phone conference.
Based on the information shared in this consultation, the Academic Director assigns a Tutor who has the best match of experience, skills, and personality to achieve success with the individual student.
10) How do I arrange our free consultation?
Call toll free 1-800-622-1418. E-Mail educator@click2tutor.com or Just Click HERE.
11) Do you accept credit cards?
YES! We do accept the following credit cards: Visa, Master Card, Discover and American Express.
12) I live outside North America. Could I still sign up?
Absolutely! As long as you are comfortable with English, you will benefit from our tutoring.
13) What are the hours of your service?
We offer Email Help Round the clock. For One-on-One Live Tutoring or Online Homework Help, we are open between 4:00 PM EST and 1:00 AM EST. For students outside North America, we offer special tutoring hours to suit individual time zones in UK, Europe and Asia.
14) Who are the tutors? What are their qualifications?
Our tutors are college graduates, middle and high school teachers, and college professors. We require that all tutors hold at least a Bachelors degree in Mathematics, Physics, or Statistics and have some teaching or tutoring experience. Additionally, they have completed a background check and have taken part in our training program.
15) Do I get US based tutors, or offshore tutors?
When making a payment on our payment screen, you have a choice to select either US based or offshore tutors. The fees for Offshore tutors will be less than for US based tutors. However the choice is entirely yours!
16) What are the system requirements?
As long as you have a fairly new computer ex. Windows 2000 and above, or McIntosh or any other brand, we can help you. You ofcourse will need an internet connection to that computer – preferably DSL or Cable. If you have dial-up internet connection we can still teach you, call us for more details.
You will also need a PC headphone with attached microphone. If you do not have the headphones, we can always ship you one at a price, approx. price: around $20. In addition for math students you will need an electronic writing tablet plus electronic pen. Approx. cost: around $50. You can buy these items from any computer store or optionally buy from us. When making a payment you will be given this option for a headset and tablet.
17) How can I pay you?
We accept all major credit cards on our payment screens. We also accept Canadian Dollar, Euro, Pound Sterling and Yen payments. You can also mail us a check payable to: Click2Tutor, 6402 Lazy Trail Court, Suite 150, Sugar Land, TX 77479 USA.
18) If I am not happy with your service, could I receive a refund?
We back our service with a 100% satisfaction guarantee. This means that if you are not satisfied with our service within first 5 (five) sessions in any way, we will give you a full refund.
19) I don’t see my question listed here. How can I contact an Click2Tutor representative?
Please fill out our form and we will reply immediately.